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#HUE SYNC BOX NO SIGNAL DETECTED INSTALL#

#HUE SYNC BOX NO SIGNAL DETECTED INSTALL#

Otherwise, select the update and follow the on-screen instructions to install it.Īlong with technical fixes, these firmware updates have essential security patches.

If you see a message that says “Everything is up to date”, your firmware is fine.

Open the SETTINGS tab from the bottom menu bar in the Hue app.

If all the Hue Bridge indicator lights are on and the app still gives you an “Unable to Connect” error message, your firmware might be outdated. If you received a modem from your internet provider, it’s probably a gateway rather than just a modem. If you are using a gateway (modem/router combo) instead of a modem, you need to plug the Hue Bridge into the gateway, even if you have a separate Wi-Fi router. If the internet light is blinking on your Hue Bridge, make sure the bridge is connected correctly. You can’t connect it through a second router, a switch, or a powerline adapter. Your Hue Bridge will be unable to connect to the internet if it isn’t plugged directly into your primary router.

Connect your Hue bridge directly to your router Make a note of which lights are blinking (or off) and what error message you are receiving in the app, as that will help you decide which fixes to try. Link light: The large middle light (around the button) glows when the Hue Bridge is controlling your lights.Internet light: The top-right light glows when the bridge is connected to the internet and blinks when the internet connection is offline or when is unreachable.

Network light: The top-middle light glows when the bridge is connected to your local network and blinks when it isn’t properly connected to the router or network.Power light: The top-left light glows when the Hue Bridge is receiving power.The Hue Bridge has four blue lights, and you’ll need all of them for troubleshooting Hue Bridge connection problems. What’s Next? Understanding the Philips Hue Bridge Lights